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Introduction

Introduction

Customer Error Reports 

 

Release Notes > Introduction > 

Troubleshooting common problems

Follow this procedure when you encounter a problem using Alias.

If you encounter a problem while using Alias, do the following:

1. First check the Tools & menus online documentation (Help > Tool Locator ) for the feature you are having a problem with.

   Some features have specific workflows that you must follow, and some features have certain inherent limitations.

   For rendering problems, you can also check the Troubleshoot section of the Rendering online documentation.

   To make sure Alias is correctly installed on your system, check the Installing online documentation for your operating system.

   To make sure your system is qualified to run Alias, check the appropriate Qualification Chart in the Community > Support > Qualified Hardware section of the Autodesk web site:

   http://www.autodesk.com/qual-charts

2. If you still cannot resolve the problem, check the Release Notes document for:
   • the feature you are having a problem with
   • the hardware/operating system you are using.

     Operating system and hardware limitations

   Some features and/or hardware configurations may have a known limitation and workaround.

3. If you still cannot resolve the problem, check the Alias Product Support Center web sites for solutions to common problems:

   http://www.autodesk.com/support

4. If you still cannot resolve the problem, contact Autodesk Technical Support.

   Important: To receive support from Autodesk Technical Support you must have a valid Platinum Membership Contract and Customer Location Code.

   For the latest support contact information, go to:

   http://www.autodesk.com/support

   NORTH AMERICAN SUPPORT CENTER
   The North American Support Center provides support for different geographic areas.Americas
   Areas covered	Hours of Availability
   United States, Canada, Central and South America.	Weekdays: 3 AM - 10 PM EST Weekends: 6 AM - 6 PM EST
   Area	Contact Number
   U.S.A. and Canada, Toll-free	1-877-927-7478Platinum members login on the technical support website for additional options.
   Elsewhere in the Americas	1-416-362-8670
   Europe, The Middle East, Africa, Australia and New Zealand.The North American Support Center also supports Europe, The Middle East, Africa, Australia and New Zealand.
   Areas covered	Hours of Availability
   Europe, The Middle East, Africa, Australia and New Zealand.	Weekdays: 9 AM - 4 AM CET, Weekends: 12 PM - 12 AM CET
   Area	Contact Number
   France, Toll-free	00 800 8708 7087
   Italy, Toll-free	00 800 8708 7087
   United Kingdom, Toll-free	00 800 8708 7087
   Germany, Toll-free	00 800 8708 7087
   All other countries, toll-free	++/ 800 8708 7087
   Australia, Toll-free	00 11 800 8708 7087
   New Zealand, Toll-free	00 800 8708 7087
   Platinum Options	platinum members login for additional options.